Terms of Service

Last updated: February 23, 2026

IMPORTANT! YOU AGREE THAT BY ACCESSING THE SERVICES, YOU HAVE READ, UNDERSTOOD, AND AGREED TO BE BOUND BY ALL OF THESE LEGAL TERMS. IF YOU DO NOT AGREE WITH ALL OF THESE LEGAL TERMS, THEN YOU ARE EXPRESSLY PROHIBITED FROM USING THE SERVICES AND YOU MUST DISCONTINUE USE IMMEDIATELY. BY ACCESSING THE SERVICES, YOU ARE BECOMING A PARTY TO THIS AGREEMENT, YOU DECLARE YOU HAVE THE LEGAL CAPACITY TO ENTER INTO SUCH AGREEMENT, AND YOU ARE CONSENTING TO BE BOUND BY ALL THE TERMS AND CONDITIONS SET FORTH BELOW.

Interhuman AI provides software products and related services that help organizations build and deploy AI experiences with social understanding of human interactions. These Terms of Service govern your access to and use of our products and services that we make generally available.

1. Parties

1.1."Interhuman AI" or "we" means Interhuman AI ApS, having its principal place of business at Højbro Pl. 10, 1200, Copenhagen, Denmark, registered with the ID 44393034 in Denmark's master register of information about businesses.

1.2."User" or "you" or "Customer" means any Organization or natural person using a Product in accordance with this Agreement, where "Organization" includes any corporation, company, partnership, association, other entity or organization which controls, is controlled by, or is under common control with you. For the purposes of this definition, "control" means (i) the power, directly or indirectly, to direct or manage such an entity, whether by contract or otherwise, or (ii) ownership of fifty percent (50%) or more of the outstanding shares or beneficial ownership of such an entity.

2. Definitions

2.1."Agreement" means this legally binding agreement made between you, whether personally or on behalf of an entity and Interhuman AI, concerning your access to and use of the Product provided by Interhuman AI.

2.2."API" means Interhuman's API endpoints, SDKs, sample code, documentation, keys, and related materials.

2.3."Data" means all electronic data or information submitted to us.

2.4."Feedback" means bug reports, feature requests, performance observations, usability notes, and suggestions.

2.5."MIP" means "Model Improvement Program" which allows Interhuman to use a limited subset of data submitted through the Interhuman AI API to improve, evaluate, debug, and evolve Interhuman AI's models and systems (including quality, reliability, safety, and bias mitigation).

2.6."Personal Data" means any information relating to an identified or identifiable natural person.

2.7."Product" means any generally available Interhuman AI software product and/or Service. For the avoidance of doubt, a) the Product is not produced to the specifications of the User, and b) is intended for mass distribution.

3. Grant of Rights

3.1. Limited license. Interhuman AI grants User non-exclusive, non-transferable, revocable right to access and use the Interhuman AI Products.

3.2. Credentials. User is responsible for safeguarding API keys and credentials and will promptly notify Interhuman AI of any suspected compromise.

3.3. Rate limits and changes. The Services may be subject to reasonable rate limits, quotas, and usage restrictions designed to maintain security, performance, and fair use. Interhuman AI will make applicable limits available to the User and may update them from time to time. Where practicable, Interhuman AI will provide prior notice of material changes.

3.4. User will not, and will not permit others to:

  • (i) reverse engineer, decompile, or attempt to extract source code, models, or underlying components;
  • (ii) circumvent security, rate limits, access controls, or usage monitoring;
  • (iii) use the API for unlawful, harmful, or rights-infringing activity; submit sensitive data unless expressly approved in writing or as inherently required for the use of Interhuman's video analysis Products;
  • (iv) remove or obscure any proprietary or other notices contained in the Product;
  • (v) attempt to gain unauthorized access to the Product or Hosting System;
  • (vi) provide access to a third party.

4. Confidentiality

4.1 Obligations. The receiving party will (i) use Confidential Information only for the purpose agreed by parties, (ii) restrict access to those with a need to know and bound by confidentiality, and (iii) protect it using reasonable measures.

4.2 Exclusions. Confidential Information does not include information that is publicly available without breach, independently developed, or lawfully received from a third party.

4.3 Compelled disclosure.If legally required to disclose, the receiving party will provide notice (if permitted) and disclose only what's required.

5. Personal Data

5.1. In connection with your use of the Product, we will process Personal Data as set out in clause 5.2, for the following purposes:

  • 5.1.1. To provide you with software, services, or information;
  • 5.1.2. To protect us from piracy and unlawful use of our software or services;
  • 5.1.3. To improve our offerings based on usage;
  • 5.1.4. For our internal evidence and to protect the rights and interests of us and other users;
  • 5.1.5. To promote and market our software and services;
  • 5.1.6. To fulfill the legal duties stipulated by accounting, taxation, and other laws.

You may object to the processing of your Personal Data for the purposes 5.1.2 through 5.1.5 at any time. More detailed information about Personal Data processing for the above-mentioned purposes and about your rights can be found in the Privacy Notice.

  • 5.1.7. To store media assets for debugging and AI model training where the User has provided explicit opt-in consent.

5.2. For the above purposes, we may collect the following Personal Data: Personal Data relating to you as a User, including first name, last name, email address, company name and size, country, other contact and identification details, data about the usage of our software and services, cookies and SSH public key, information about your subscription and payments, your IP address, your username, any hashed password you have used for your registration, video and audio recordings, and all derived analysis results, including but not limited to social signals, reasoning traces, and directives.

5.3. If we receive personal data of Users through the Product:

  • a) We will only process such personal data for the purposes for which they have been provided to Interhuman AI in compliance with applicable laws, our Privacy Notice and this Agreement;
  • b) You hereby instruct Interhuman AI to process such personal data as necessary to carry out the purpose for which the personal data were handed over to Interhuman AI;
  • c) Interhuman AI will ensure that persons processing such personal data are bound by confidentiality obligations;
  • d) Interhuman AI will implement adequate security measures as specified in Article 32 of General Data Protection Regulation 2016/679 ("GDPR");
  • e) Interhuman AI will only use sub-processors for such personal data if the conditions under Article 28 section 2 and 4 of the GDPR are fulfilled;
  • f) Interhuman AI will help you in implementing reasonable and adequate organizational and technological measures to help you comply with your obligations regarding data subject requests, if any;
  • g) Interhuman AI will render you with reasonable assistance in achieving compliance with Articles 32 to 36 of GDPR;
  • h) If requested, Interhuman AI will either delete or return all such personal data depending on your decision;
  • i) Interhuman AI will provide all relevant information to you necessary to prove compliance with Article 28 of GDPR.

6. Feedback

6.1 Feedback license. If the User submits Feedback, the User grants Interhuman AI a non-exclusive, perpetual, irrevocable, worldwide, royalty-free license to use, commercialize, and incorporate Feedback without restriction or obligation.

6.2Interhuman AI reserves the right to use User's name and Company logo as reference in marketing materials. Interhuman AI will inform the User before sharing public material connected to the User.

6.3Feedback shall not include the User's Confidential Information, proprietary business processes, methodologies, or intellectual property.

7. Data Under MIP

7.1.Interhuman AI may offer an optional Model Improvement Program ("MIP") that allows Interhuman AI to use a limited subset of data submitted through the Interhuman AI API to improve, evaluate, debug, and evolve Interhuman's models and systems (including quality, reliability, safety, and bias mitigation).

7.2. If User participates in MIP, Interhuman may provide one or more benefits, which may change over time:

  • (i) faster support/root-cause analysis due to improved observability,
  • (ii) discounted pricing or usage credits,
  • (iii) earlier access to improvements and experimental features.

7.3. If User participates in MIP, Interhuman may collect and use full or partial increments of relevant data to create high-quality, in-distribution datasets and improve model performance, including:

  • (i) API inputs (e.g., video, audio, prompts, context),
  • (ii) API outputs (e.g., structured signals, derived insights, feedback),
  • (iii) evaluator labels / explicit feedback User provides,
  • (iv) limited metadata and logs necessary for debugging, quality, and safety.

7.4. Participation in MIP is voluntary. User may opt out at any time.

7.5. If User opts out, Interhuman will not use the opted-out requests for future model training starting from the time the User has opted out.

7.6. Interhuman AI will provide a technical mechanism to control participation in the program, such as: (i) an account-level setting in the console/dashboard; and/or (ii) a request-level flag (e.g., mip_opt_out=true or an equivalent header/parameter).

7.7. Interhuman AI will:

  • (i) not sell MIP data or use it to build marketing/advertising profiles;
  • (ii) not redistribute MIP data to third parties except to vetted subprocessors/contractors strictly to operate or improve the service under confidentiality and security obligations;
  • (iii) apply reasonable measures to reduce unnecessary exposure of personal data (e.g., minimization, access controls).

7.8. Unless Interhuman AI explicitly agrees in writing, User will not submit Sensitive Data through the API, with the exception of biometric data inherently present in video/audio recordings used for the purposes defined in Section 7.1., including as part of any MIP participation. If Sensitive Data is submitted in error, User will promptly notify Interhuman AI so Interhuman AI can take reasonable steps to investigate and mitigate.

8. Warranty Limitations

8.1THE PRODUCT IS PROVIDED TO YOU ON AN "AS IS" AND "AS AVAILABLE" BASIS WITHOUT ANY WARRANTIES. USE OF THE PRODUCT IS AT YOUR OWN RISK.

8.2TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE INTERHUMAN AI PARTY DOES NOT REPRESENT OR WARRANT THAT THE PRODUCT: IS ACCURATE, RELIABLE, OR CORRECT; WILL MEET YOUR REQUIREMENTS OR SPECIFICATIONS; WILL BE AVAILABLE AT ANY PARTICULAR TIME OR LOCATION, UNINTERRUPTED OR SECURE; IS FREE OF DEFECTS OR ERRORS AND THAT ANY, IF FOUND, WILL BE CORRECTED; IS FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS OR THAT ANY CONTENT, INCLUDING YOUR OR YOUR USERS' DATA, WILL BE SECURE OR NOT OTHERWISE LOST OR DAMAGED. ANY CONTENT OR DATA DOWNLOADED OR OTHERWISE OBTAINED THROUGH THE USE OF THE PRODUCT ARE DOWNLOADED AT YOUR OWN RISK AND YOU WILL BE SOLELY RESPONSIBLE FOR ANY DAMAGE TO YOUR PROPERTY OR LOSS OF DATA THAT RESULTS FROM SUCH A DOWNLOAD. 'DATA' FOR PURPOSES OF THIS PARAGRAPH REFERS TO ANY 'data' REGARDLESS OF WHETHER OR NOT SUBMITTED.

9. Disclaimer of Damages

9.1.TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT WILL INTERHUMAN AI BE LIABLE TO YOU OR ANYONE ELSE FOR: (a) THE USER'S INABILITY TO USE THE PRODUCT, INCLUDING AS A RESULT OF ANY TERMINATION OR SUSPENSION OF THIS AGREEMENT OR THE USER'S USE OF PRODUCT; (b) INTERHUMAN AI' DISCONTINUATION OF THE PROVISION OF THE PRODUCT; (c) ANY UNANTICIPATED OR UNSCHEDULED DOWNTIME OF ALL OR A PORTION OF THE PRODUCT FOR ANY REASON, INCLUDING AS A RESULT OF POWER OUTAGES, SYSTEM FAILURES, OR OTHER INTERRUPTIONS; (d) THE COST OF PROCUREMENT OF A SUBSTITUTE PRODUCT; (e) ANY INVESTMENTS, EXPENDITURES, OR COMMITMENTS BY USER IN CONNECTION WITH THIS AGREEMENT OR THE USER'S USE OF OR ACCESS TO THE PRODUCT; (f) ANY UNAUTHORIZED ACCESS TO, ALTERATION OF, OR DELETION, DESTRUCTION, DAMAGE, LOSS, OR FAILURE TO STORE, ANY OF THE USER'S DATA; (g) ANY LOSS OF USE, DATA, GOODWILL, OR PROFITS, WHETHER OR NOT FORESEEABLE; (h) ANY UNAUTHORIZED ACCESS TO, ALTERATION OF, OR DELETION, DESTRUCTION, DAMAGE, LOSS (i) DAMAGES IN CONNECTION WITH TERMINATION OR SUSPENSION OF YOUR ACCESS TO THE PRODUCT PURSUANT TO THIS AGREEMENT, (j) OR FAILURE TO STORE ANY OF YOUR OR YOUR USER'S DATA; OR (k) ANY SPECIAL, INCIDENTAL, INDIRECT, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES WHATSOEVER, INCLUDING THOSE (X) RESULTING FROM LOSS OF USE, DATA, OR PROFITS, WHETHER OR NOT FORESEEABLE, (Y) BASED ON ANY THEORY OF LIABILITY, INCLUDING A BREACH OF CONTRACT OR WARRANTY, STRICT LIABILITY, NEGLIGENCE OR OTHER TORTIOUS ACTION, OR (Z) ARISING FROM ANY OTHER CLAIM ARISING OUT OF OR IN CONNECTION WITH YOUR USE OF OR ACCESS TO THE PRODUCT OR SUPPORT. THE FOREGOING LIMITATION OF LIABILITY SHALL APPLY TO THE FULLEST EXTENT PERMITTED BY LAW IN THE APPLICABLE JURISDICTION. 'DATA' FOR PURPOSES OF THIS PARAGRAPH REFERS TO ANY 'data' REGARDLESS OF WHETHER OR NOT SUBMITTED.

9.2.INTERHUMAN AI' TOTAL LIABILITY IN ANY MATTER ARISING OUT OF OR IN RELATION TO THIS AGREEMENT IS LIMITED TO THE AMOUNT PAID IN THE PAST 3 MONTHS FOR THE PRODUCT, IF ANY, OR FIVE (5) EUROS, WHICHEVER IS LESS. THIS LIMITATION WILL APPLY EVEN IF INTERHUMAN AI HAVE BEEN ADVISED OF THE POSSIBILITY OF LIABILITY EXCEEDING SUCH AMOUNT AND NOTWITHSTANDING ANY FAILURE OF THE ESSENTIAL PURPOSE OF ANY LIMITED REMEDY.

10. Term and Termination

10.1. The term of this Agreement will commence upon the acceptance of this Agreement by the User as set out in the preamble above.

10.2.You may terminate this Agreement at any time by ceasing all use of the Product, unless otherwise specified in the Product's documentation.

10.3. Interhuman AI may terminate this Agreement immediately at any time for convenience. Interhuman AI may notify you of any such termination via email.

10.4. Upon expiration or termination of this Agreement by the User under Section 10.2, Sections 4, 5, 6, 7, 8, and 9 of this Agreement will survive.

11. General

11.1. Entire Agreement. This Agreement is the entire agreement and supersedes prior discussions.

11.2. Reservation of Rights. Interhuman AI reserves the right at any time to cease the support of the Product and to alter prices, features, specifications, capabilities, functions, terms of use, release dates, general availability, or other characteristics of the Product.

11.3. Changes to this Agreement. We may update or modify this Agreement from time to time. If a revision meaningfully reduces your rights, we will use reasonable efforts to notify you (for example, by contacting you at the email address you have provided to us, or via the Product itself). If we modify this Agreement, the modified version of the Agreement will be effective from the date of your receipt of the notice, unless otherwise specified. In this case, if you object to the updated Agreement terms, as your exclusive remedy, you may terminate this Agreement. You may be required to click through the updated Agreement to show your acceptance.

11.4. Severability. If a particular term of this Agreement is not enforceable, the unenforceability of that term will not affect any other terms of this Agreement.

11.5. Governing Law. This Agreement will be governed by the laws of Denmark. The User agrees that any litigation relating to this Agreement may only be brought in, and will be subject to the jurisdiction of, any competent court of the Copenhagen City Court. The parties agree that the United Nations Convention on Contracts for the International Sale of Goods does not apply to this Agreement.

11.6.You declare that you have had sufficient opportunity to review this Agreement, understand the content of all of its clauses, negotiate its terms, and seek independent professional legal advice in that respect before entering into it. Consequently, any statutory "form contract" ("adhesion contract") regulations shall not be applicable to this Agreement.